Novotide is advertised with a 60-day money-back guarantee so you can try it with confidence.
If Novotide is not right for you, you may request a refund within the applicable guarantee window of the purchase date. We recommend calendaring your refund deadline the day your order arrives, and confirming the current terms at checkout.
Contact our customer support team through our contact page with your order number to begin the process. Our team will provide return instructions and the return address.
Please return the bottles to the address provided by our support team. Return shipping costs are the responsibility of the customer unless otherwise stated.
Once your return is received and verified, refunds are typically processed within 5–10 business days back to your original payment method. Shipping fees, if any, are non-refundable.
If you have any questions about your refund, please reach out to our support team and we will be happy to help.